The Mercatus Platform empowers you to leverage new technologies seamlessly and deliver exceptional brand experiences and applications across multiple channels, ultimately increasing customer loyalty.
Our platform gives you a singular view of each customer’s preferences and shopping habits. User-based permissions means the right person in your organization gets the right information, enabling them to deliver an exceptional shopping experience.
Our platform gives you access to:
Engaged Customers – Personalized robust shopping experiences, compelling high conversions and brand loyalty.
Transparency – Capture a holistic view of customer activity and business operations.
Efficient Operations – Increase breadth and quality of service, production throughput and reduced manual labor.
Flexible, Scalable Architecture – Integrate seamlessly with your continually evolving system, processes and business strategy.
Incremental Sales – Increase basket size by providing each customer interaction with innovative services.
A Window into Mercatus Platform
ShopperThe Shopper module integrates a shopper’s account details, history and loyalty card information in a singular view. Role-based access gives your call center reps the ability to instantly update customer contact details and loyalty information.
FlyerWe know that the Flyer is a critical component of the grocery business. Customers are trained to scan flyers and identify desired savings. Our digital version goes a step further and identifies products shoppers would be interested in based on their shopping history, recipe and meal planning activity.
ProductThe Product module gives you access to instant updates which can be reflected across all the shopper tools. From flash sales to product updates, the Product module gives you easy access to manage your product information.
CouponThe Coupon module seamlessly integrates with the shopper’s account information, allowing for personalized offers that reflect the shopper’s interests, shopping history and loyalty perks.
RecipesThe robust Recipe offering includes multiple categories, nutritional details and preparation directions. Customer activity within the Recipe tool is captured and provides opportunities to serve up targeted product recommendations.
OrdersThe Orders module delivers best-in-class order optimization. Our just-in-time order management approach is engineered to provide high-quality order fulfillment that is adaptable enough to respond to real-life order updates.
The Whole is Greater than the Sum of its Parts
Collaborative Two-Way IntegrationsWe work with your current and future solution providers to ensure all data and solutions are relevant to your customers’ shopping experiences. Our Platform ties into your existing systems and partner network. We have a proven track record delivering on client objectives by working with a host of providers. We’ve developed strong relationships with best-in-breed specialized vendors across a host of areas including; loyalty, flyer, coupons, advertising, analytics and business intelligence.
Thought PartnersWe love solving complex problems. At Mercatus, we built a strong network of partners that are driven to solve for the grocery industry’s complex and evolving challenges. We are committed to continuously seek new and innovative ways to increase the value of our solutions.
Learn how Mercatus key values translate to technology that enhances your existing architecture and delivers results.