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Robo-Shop: Smart Carts Do All But Bagging

CHICAGO - Just what do you think you’re doing, Dave?

Supermarkets are trying out new computers that make grocery carts more intelligent. They won’t take over your trip to the store, as HAL took over the mission in 2001: A Space Odyssey. But they will help shoppers find lemon cake mix or light bulbs, let them order ahead to avoid the deli line and keep a running tally of the bill.
The touch-screen devices are on display at the Food Marketing Institute’s convention here this week.

"It’s the utility of being able to create value and get you around the store quicker," said Michael Alexandor, a spokesman for Springboard Retail Networks Inc., which makes a smart-cart computer called the Concierge.
Canadian stores will test the Concierge in June and July. A competing device, IBM’s "shopping buddy," has been test-marketed at Stop & Shop stores in Massachusetts and is being rolled out this summer.

Neither device tells you how many fat grams or calories are in your cart, but they will flash you with items on sale. The idea is to make it easier for consumers to buy, not to induce second thoughts that maybe you should put something back on the shelf.

"The whole model is driven by advertisers’ need to get in front of consumers," Alexandor said. "They’re not watching 30-second TV ads anymore."

People can use a home computer to make their shopping lists. Once at the store, a shopper can use a preferred-customer card, or a key that fits on a key chain, to log into a system that will organize the trip through the aisles.

If you’re looking for toothpicks, you type in the word or pick it from a list, and the screen will display a map showing where you are and where you can find them.

The Concierge and IBM’s cart are equipped with a miniature equivalent of GPS, the global-positioning-satellite system. Sensors can track the devices to see right where your cart is, so that as you turn into an aisle, the screen can show what’s there and which items are on sale.

The systems also keep a running tally of what you buy. Many stores do so already by signing shoppers up for preferred customer cards. What’s new is that the store can offer special discounts based on your buying habits or tell you while you’re in the store that one of your favorite products is on sale.

You scan the bar codes on items you are buying as you drop them into your cart. When you’re finished, the device figures out your bill. Then you swipe your card or key and hand it to the grocery checker or insert it into a self-checkout stand and pay. All that’s left is bagging the groceries.

The buddy won’t advertise things that don’t fit with a shoppers’ buying habits. "We don’t want it to become a yakky box, or customers will tune out in a heartbeat," said Ken Lawler, an IBM executive. "It’s all about making it easy for you."

There are differences between the Concierge and the shopping buddy. The Concierge is mounted on the handle of a shopping cart. With the buddy, shoppers get their carts first and then pick up a buddy as they walk into the store. It fits into a holder on the cart.

The Concierge has a bar-code scanner on the bottom of the panel. The buddy has a detachable wand to scan your items.

Shoppers already say they like using the self-checkout stand, said Michael Sansolo, the senior vice president of FMI. It’s fast as well as entertaining - a parent can have the kids help bag the items, he said. FMI research indicates that self-checkouts will outnumber checkouts with grocery clerks in the next 10 years, he said.